- NEATO SUPPORT UPDATE
- NEATO SUPPORT UPGRADE
I have reached out to Neato’s customer service department on many occasions and all they will tell me is that they will call me back when they are not so busy!!!! As far as I am concerned, don’t buy a Neato….
NEATO SUPPORT UPDATE
I have also tried to update the software as recommended however I keep getting a response that the Neato will not accept the updates. It keeps telling me that the dirt bin is not closed however its both empty and closed.
I have had my Neato for about two years, 6 months ago started to have problems with the machine shutting down after operating for one or two minutes. Wow, it has taken over a month of emails to figure that out… so the bottom line is, I cannot update my firmware. I wanted to go to 3.2.Įrror: Your software cannot recognize my current firmware version so does not attempt to flash to a new version…. NEATO SUPPORT UPGRADE
Is anyone else seeing this: Problem: I cannot UPGRADE from the 2.4 version I am on. I have taken it apart to clean several times but it is still not happy.
Just bought my first Neato, and using it for some brand new carpet… However after a few runs it now keeps beeping to ask to have its brush cleaned. Too bad, I really liked my neato vacuum but will not be buying another one nor recommending. The LCD screens are bad and based on the many people with the same issue, I’m sure you guys are aware there is a problem. I will be sharing my negative experience with many and utilizing social media as well. A 1 year warranty for a $400 vacuum? Now they want me to pay $32 just to have it checked out. 
I’m VERY disappointed in the level of service and the lack of neato to stand behind their product. Should have believed the reviews saying Neato only lasts a year. Now Neato says too bad – it’s been over a year. Neato replaced the unit once in March 2013 because of another issue. I tried taking the batteries out and nothing. I’ve had my Neato for just under 14 months, and the screen is blank. I got my Neato BotVac 80 on Tuesday.have been trying to ask some questions about if for the last 2 nt 2 emails.no response…left a phone message.no response…tried to go online to get documentation on the product…no documentation on this product….I like the product.I hate the customer service and caring by the people who run this company…why don’t they seem to care about customers? How do I get help?. And sometimes, they just get ignored altogether. It takes days to answer emailed questions. I really like my Neato, but you guys have some of the worst customer support I have worked with. Neato is turning out to be very disappointing. I have tried the online chat which always seems to be closed and have sat on hold for 25 minutes waiting for help on the customer care line. My brand new neato only moves about a foot from the base and then says “My vision is blocked” (4006). Agree with every one for a 400$ product warranty should be better! pressing the left bumper and orange button, pressing return and orange button…. i already tried pressing the orange button for 30 s. So i love my neato and it worked good until it stopped responding. I stopped at bad review 82 because I think I’ve made my point: I have copied and pasted them, so please forgive typos. Thank you.ĪLL of the following reviews are from this year (and only going back to March). Please know that your experience is not representative of a typical Neato customer. There is nothing else we can do for you other than to apologize for the problems, which we do. We have taken your units back and issued you a refund. We agree that it was not smooth but our intention was to help you and the multiple refurbished units got mixed up in our systems, which as you know, we were in the midst of transitioning. Thanks Justina - We know that you have had problems with the refurbished robots you purchased We regret that you have had these difficulties and we are sorry that our service on those units was not acceptable to you. I’ve taken it upon myself to search the internet and compile a list of recent customer complaints because Neato sent me the following yesterday:
0 kommentar(er)
